Interactive demo

See how Kestrel Health works

A guided walkthrough of the real Kestrel Health experience — the patient preference form, the patient feedback form, and the dashboard a practice uses to follow every referral. Everything below uses sample data and is safe to click through.

1. GP refers

The GP writes a care plan referral as usual. It reaches Kestrel Health automatically — no new software for the practice.

2. Patient shares preferences

The patient gets a short SMS link and tells us what matters: cost, travel, after-hours, telehealth, language.

3. Kestrel Health matches

We match the patient with an allied health provider that fits those preferences, usually within 48 hours.

4. Loop closed

The practice sees progress on a live dashboard, and the patient tells us how the appointment went.

Patient support model

Every point where Kestrel Health touches the patient — and every point where the patient can respond, redirect or ask for help. Select a stage to see the detail.

Step 2 of 11 · Patient touchpoint

Patient receives SMS preference link

Once the referral is received, Kestrel Health sends the patient a link to capture their preferences for care — budget options, travel willingness, practitioner gender and treatment style.

Patient can act here — Patient can set their own preferences, ask a question, or opt out — all from the same link.

Step 2 of 11 · Patient touchpoint

Patient receives SMS preference link

Once the referral is received, Kestrel Health sends the patient a link to capture their preferences for care — budget options, travel willingness, practitioner gender and treatment style.

Patient can act here — Patient can set their own preferences, ask a question, or opt out — all from the same link.

Patient touchpointPractice touchpointKestrel Health behind the scenes

Step 2 — what the patient receives

Sent by SMS after the referral. It takes about two minutes and drives the entire match.

Fully interactive — but nothing is saved or sent.

Understanding your preferences

We encourage you to provide as much information as you can, as this assists us with finding the right practitioner for you.

Your details

First name *

Last name *

Your unique form ID

Your postcode *

Budget

What is your budget for sessions? *

Do you have a concession card/healthcare card or any other concessions to consider? *

Location & availability

How far are you willing to travel? *

Do you require after-business hours appointments? *

Would you travel further for lower-cost options? *

Telehealth

Are you open to telehealth for non-hands-on services? *

Telehealth works well for services like Psychology, Dietetics, and Speech Pathology. Hands-on services (like Physio or Podiatry) will always be default matched to face-to-face providers if available, unless you let us know otherwise.

Note: Face-to-face Psychology typically costs $100–$160/session after Medicare rebate, however excellent telehealth options often fully bulk bill.

Practitioner preferences

Do you have a preference for the practitioner's gender?

Do you require a practitioner who speaks a specific language?

Do you have a provider or company you would like to be referred to?

Health goals & community programs

What are your health goals?

I'm interested in exploring additional community programs or services relating to my conditione.g., cooking classes, exercise groups, or education programs

I'm interested in exploring community programs or services to help manage social isolatione.g., community exercise, social groups

Additional information

Any other information that might help us find the best match for you?

Anything specific to one discipline?

If you're being referred to multiple disciplines and any of the above answers differ, let us know here. For example: "I'd prefer bulk billing for my dietitian but happy to pay more for a specialist podiatrist."

I consent to Kestrel Health Australia using the information provided to match me with a suitable allied health practitioner based on my preferences and needs. *

Want to talk it through?

We can walk your team through the workflow end to end with your own referral types.