Refer once. We keep watch.
Kestrel Health supports your patients after you send an Allied Health referral — matching, following up and closing the loop, so your team isn't chasing it.
How to send referrals
Referrals can be sent via fax, email, or Medical Objects. Choose whichever method suits your clinic.
Fax
(07) 3740 6649
Medical Objects
Kestrel Health Australia
ID: AM41690003V
How we support your clinic
We reduce the administrative load on your team while ensuring patients get connected to care.
Reduced follow-up calls
Patients can use our online form instead of calling your clinic with referral questions.
Patient support at scale
We handle the matching, follow-up, and coordination so your team can focus on care.
Clear communication
Patients receive clear guidance on what to expect after their referral is sent.
Continuous improvement
We collect feedback from patients, allied health providers, and referring clinics to continually improve how we match patients to the best care.
What happens after you refer
You send the referral
Send your referral through your usual system. We receive it and begin matching.
We contact the patient
We reach out to confirm details and understand their preferences.
We match with providers
Based on availability, location, and patient needs, we find the right fit.
Patient is connected
The patient is matched with an allied health provider suited to their needs and preferences.
What to tell your patients
If a patient asks about their referral or hasn't heard from a provider, you can direct them to our online help form.
Suggested message for patients:
"Your referral has been sent to Kestrel Health. They'll help connect you with a provider. If you have questions or haven't heard from anyone, visit kestrelhealth.co and use the 'Help With My Referral' form."
Key points
Patients are contacted within 48 hours of referral receipt
We match based on availability, location, and patient needs
Patients can update preferences or ask questions online
Providers can communicate capacity directly to us